Eligible users with a Maintenance and Support Agreement should submit an inquiry to the Technical Support team.

Eligible inquiries are answered via email in the order they are received, usually within one business day. If you do not have a Maintenance and Support Agreement, or if your existing agreement is expired, you will be contacted by the sales team. If you prefer not to purchase a maintenance and support agreement at this time, please make use of the free online support resources.

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For a complete list of supported products, see our Products Page.

To be eligible for maintenance and technical support services, the main program as well as all associated add-on modules must be covered by an active maintenance and support plan.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with API development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas, contact the Professional Services team.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our Sales team at 336-252-8544.